Shipping policy
Last Updated: September 7, 2026
At Nuvora Home, we want your order to reach you safely and with full transparency. Below you'll find everything you need to know about how and when your order ships.
1. Order Handling & Processing Time
All orders are normally processed within 1–2 business days, Monday through Friday, excluding U.S. holidays.
Orders are generally processed in the order they are received.
Once your order has been prepared and handed over to the shipping carrier, you will receive a shipping confirmation with tracking information when available.
2. Transit Time
After your order has been processed, the estimated transit time is 3–5 business days.
Transit time may vary depending on your shipping destination, carrier operations, and other circumstances that may affect delivery.
Transit times are estimates and are not guaranteed.
3. Estimated Total Delivery Time
The estimated total delivery time is 4–7 business days.
This includes:
- Handling/Processing Time: 1–2 business days
- Transit Time: 3–5 business days
Please note that these are estimated timeframes. Delivery may occasionally take longer due to carrier delays, severe weather, holidays, high shipping volumes, transportation issues, or other circumstances beyond our reasonable control.
4. Shipping Rate
Our standard shipping rate is:
$10.00 USD per order
The $10.00 USD standard shipping charge applies to orders shipped within the United States unless otherwise stated at checkout.
The applicable shipping charge will be clearly displayed during checkout before you complete your purchase.
5. Shipping Destinations
We currently ship to addresses within the United States only.
We do not currently offer international shipping.
6. Shipping Carrier
Orders are shipped using shipping carriers appropriate for the order and destination.
Tracking information will be provided when available so you can monitor the progress of your shipment.
7. Order Tracking
Once your order ships, we will send you a shipping confirmation containing tracking information when available.
Please allow some time for tracking information to become active after your package has been handed over to the carrier.
Tracking updates may not appear immediately.
If you have not received shipping or tracking information within 3 business days of placing your order, please check your email spam or junk folder and then contact us.
8. Incorrect or Undeliverable Addresses
Please make sure your shipping address is complete and correct before completing your order.
Nuvora Home is not responsible for delays, failed deliveries, or returned packages resulting from an incorrect or incomplete address provided by the customer.
If a package is returned to us as undeliverable, we will contact you regarding the available options.
If you request that the order be shipped again, additional shipping charges may apply.
9. Missing Items in Your Order
If an item is missing from your package, please contact us as soon as possible with your order number and details about the missing product.
We may request photographs of the package and the items you received so that we can investigate the issue.
After reviewing the situation, we will provide an appropriate resolution when applicable.
10. Missing or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking information, if available.
We will review the available shipping information and assist you as appropriate.
Please remember that delivery estimates are not guaranteed, and packages may occasionally experience delays due to circumstances outside our control.
If the carrier confirms that a package has been lost, Nuvora Home will review the situation and determine the appropriate resolution in accordance with our applicable policies.
11. Packages Marked as Delivered
If tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location, including your mailbox, front door, porch, garage, and other safe locations.
You may also wish to check with household members or neighbors and contact the applicable shipping carrier.
If you are still unable to locate your package, contact us with your order number and tracking information, and we will assist you as appropriate.
12. Shipping Delays
While we make every reasonable effort to process orders within the stated timeframe, Nuvora Home cannot guarantee a specific delivery date.
Shipping delays may occur because of:
Carrier Operational Delays
Delays caused by carrier processing, transportation, routing, or delivery operations.
Severe Weather
Weather conditions that affect transportation or delivery services.
Natural Disasters
Events such as hurricanes, floods, wildfires, earthquakes, or other natural disasters.
Transportation Disruptions
Unexpected transportation or logistics problems affecting the delivery network.
High Shipping Volumes
Periods of unusually high package volume, including holidays and promotional periods.
U.S. Holidays
Federal holidays and other periods when shipping operations may be limited.
Incorrect or Incomplete Addresses
Delays resulting from incorrect, incomplete, or undeliverable shipping information provided by the customer.
Carrier Routing or Processing Issues
Unexpected delays while a package is being processed or transported through the carrier network.
Other Circumstances Beyond Our Reasonable Control
Any other unforeseen event that may affect the delivery of an order.
A carrier delay does not automatically qualify an order for a refund or reimbursement of shipping charges.
13. Returns and Exchanges
Nuvora Home accepts eligible returns in accordance with our Refund & Returns Policy.
Eligible returns may generally be requested within 30 calendar days of delivery, subject to the requirements of our Refund & Returns Policy.
Nuvora Home does not offer exchanges.
If you would like a different product, you may return the eligible original product and place a new order separately.
For customer-requested returns, the original $10.00 USD shipping charge is generally non-refundable, and the customer is generally responsible for return shipping costs.
Please review our complete Refund & Returns Policy for all return and refund requirements.
14. Contact Us
For questions about your shipment, order processing, tracking, or delivery, please contact us.
Nuvora Home
1679 S Dupont Hwy
Dover, DE 19901
United States
Phone: +1 302-526-5168
Email: nuvorahome@gmail.com
When contacting us about an order, please include your order number and, if available, your tracking number.
We will make reasonable efforts to respond to customer inquiries as soon as possible during our business operating hours.