Refund policy

Last Updated: September 7, 2026

At Nuvora Home, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.

1. Return Window

You may request a return within 30 calendar days from the date your order is delivered.

After 30 calendar days have passed, we may not be able to accept your return.

2. Return Eligibility

To be eligible for a return, the item must:

Be unused and unworn.
Be in its original condition.
Be free from stains, odors, damage, washing, or other signs of use.
Include the original packaging and tags, when applicable.
Be accompanied by valid proof of purchase or your order information.

Returned items that do not meet these requirements may be refused or may not qualify for a refund.

3. No Exchanges

Nuvora Home does not offer exchanges.

If you would like a different item, color, size, or product, you may return the eligible item in accordance with this policy and place a new order for the item you prefer.

All returns must meet the eligibility requirements and be requested within the 30-day return window.

4. Items That Cannot Be Returned

Returns may not be accepted if:

The item has been used, worn, washed, altered, or damaged after delivery.
The item is returned without required packaging or tags, when applicable.
The return request is made after the 30-day return period.
The item is not in its original condition.
The item was clearly identified as final sale at the time of purchase.

5. How to Request a Return

Before sending an item back, please contact Nuvora Home using the contact information provided below.

Please include:

Your order number.
The item you would like to return.
A brief reason for the return.

Do not send a return package before receiving return instructions from us.

Once your return request has been reviewed, we will provide the applicable return instructions.

6. Return Shipping

For returns caused by a change of mind, personal preference, ordering the wrong item, or similar customer-requested reasons, the customer is generally responsible for the return shipping cost.

Our Standard Shipping rate is $10.

We recommend using a trackable shipping service when returning an item.

Nuvora Home is not responsible for return packages that are lost, stolen, or damaged while being shipped back to us.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 calendar days of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photos of the item.
Photos of the packaging, when applicable.

After reviewing the issue, Nuvora Home may provide an appropriate resolution, which may include a full refund or replacement, depending on the circumstances.

8. Order Cancellations

Orders may be cancelled only if the cancellation request is received before the order has been shipped.

Once an order has been shipped, it cannot be cancelled. However, if the item is eligible under this policy, you may request a return after delivery.

9. Refund Process

Once we receive your returned item, it may be inspected to confirm that it meets our return requirements.

We will notify you whether your refund has been approved or rejected.

If your return is approved, your refund will generally be processed within 5–10 business days to the original payment method.

Please note that your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

For customer-requested returns, the original $10 Standard Shipping charge is generally non-refundable.

10. Refund Delays

If your refund has been approved but you have not received it after the stated processing period:

Check your bank or payment account.
Contact your payment provider or card issuer.
If the refund is still not showing, contact Nuvora Home so we can assist you.

11. Contact Information

Nuvora Home

Address:
1679 S Dupont Hwy
Dover, DE 19901
United States

Email:
nuvorahome@gmail.com

Phone:
+1 302-526-5168

When contacting us about a return or refund, please include your order number and a brief description of your request so we can assist you efficiently.